A young girl, Jane, walks into your pharmacy. She appears incredibly uncomfortable and hesitantly asks for the 'morning after pill'. She tells you she is buying the medication for her sister, Cindy. Jane explains that Cindy is in a dangerous home environment and subject to domestic violence from her husband. She says Cindy does not want to have children with her husband but is too afraid to ask for emergency contraception herself in case her husband finds out. As you speak to Jane, you discover she’s only 13 years old and unable to answer questions regarding Cindy’s medical history or current medications. Jane also refuses to provide Cindy’s surname and home address. While serving her, you get the sense that Jane’s story may not be entirely truthful, and that the medication might actually be for her.
You observe that she is shaking somewhat and apparently in distress. Jane insists that her sister does not wish to be contacted and does not want to get the police involved. You are also aware that it conflicts with legal and professional guidelines to supply this medication to a minor without a prescription and a full and accurate history.
How do you manage this situation?